Refund policy

This return policy covers the procedures in case of a customer:

  • Receives a defective or damaged product(s)
  • Wants to return their product(s)
  • Wants to cancel their order
  • Wants to amend their order

Return & Exchange Policy:

Defective/Damaged Product

Customers have 15 days from delivery to notify us if your products (See exception list!) are defective/damaged upon receipt of the items. Photographic evidence of the product defect or damage is required. Please send us a message or email us at support@sabfarocollectives.com and we will access the claim and respond. if the claim is substantiated, we will offer either a replacement or full refund. Please note that to be eligible for a return, your item must be unused and in the same condition that you received with the same packaging intact. 

The customer is responsible for any return shipping costs.

Several goods are exempt from being returned. Please see below on the Exception List NOT ELIGIBLE for return or EXCHANGE. All sales are final!

This includes:
Candles Items
Art Items 
Hot Dragon Oil
The Healing hamper
Refunds & Exchanges
After we have received your item, our returns team will assess and notify you on the acceptance or rejection of your return. If upon successful acceptance of refund, our team will provide a time frame for an exchange of merchandise for the item returned or credit back to the payment card of the customer
If you get a refund back, the return shipping cost will be beared and deducted from your refund. 

Return Address:
Name:
Address:
Country:
Province:
Post Code:
Please note:
You are responsible to pay for the return shipping cost and it is non refundable! In addition, , depending on where you live, it will take time for your exchanged product according to your geographical location.

If you’re shipping items worth over $50, please consider shipping the package using a track&trace number or purchase shipping insurance. We can’t guarantee that we will receive your item.

 

For questions, support, problems, or warranty claims, please contact us by email at support@sabfarocollectives.com

Sab Faro